Understanding our approach to cancellations
Here at The Smile Spa, we understand that these are uncertain times due to the Covid-19 outbreak. People everywhere are facing changes to their lives and new challenges and we are conscious of how this affects you. We are working extremely hard to ensure that you, our patients, can return to our practices to receive the care you deserve as soon as it is safely possible.
First and foremost, we want to reassure you that although our practice is closed, we are still here at the end of the phone to discuss any concerns you may have, provide advice or help secure emergency care. As we continue our efforts, we have made the reluctant decision to cancel upcoming appointments until at least the end of May, whilst we work through our reopening plan. We understand that appointment cancellations will be frustrating, but we want to reassure you that we have made this decision with the safety of you, our colleagues and our clinicians as our priority.
You may be affected if you are…
- A patient who has already had an appointment cancelled
- A patient who has an appointment coming soon
- A patient who is approaching the time of their regular visit