The Service

At The Smile Spa, we pride ourselves on the exceptional service we offer our clients. Consequently our success has primarily resulted from the efforts of the team and the professional environment we practice within. All our patients receive first class customer service, we are always willing to go the extra mile to ensure we exceed your expectation.

All new patients will have an initial consultation with our Treatment Co-ordinator who will assess your requirements and obtain vital information regarding your medical and oral health.

You will then require an examination by Dr Simon Andrews to investigate your oral health in great detail, so we understand what is required both aesthetically (how you would like your smile to look) and restoratively (essential maintenance to get you back to peak oral fitness).

We promise to:

  • Welcome you into a caring and professional environment.
  • Be polite, courteous, open and honest at all times.
  • Treat our patients as individuals and address them accordingly.
  • Avoid third party interruptions or distractions to ensure we provide our full and undivided attention.
  • Clearly describe and explain the nature of your treatment and provide written confirmation of costs where appropriate.
  • Be mindful of the need for confidentiality.
  • Deal with complaints or similar situations with discretion and absolute professionalism.
  • Try our very best to keep on time.

We ask you to:

  • Look after the dental work we provide, following all instructions given.
  • Attend all appointments as requested.
  • Give at least 48 hours notice if you need to cancel or rearrange an appointment, in order to avoid a charge.
  • Pay for treatment as and when requested: We accept cash, cheques, debit and credit cards. Finance options are also available.
  • Tell us about any concerns that you may have with any aspect of your treatment so that we can respond efficiently to resolve any problems.
  • Kindly recommend us to others if you are happy with the service we provide. We would be delighted to welcome your colleagues, friends and family.

We specialise in the treatment of anxious patients, offering a relaxing and caring environment. Sedation is also available for extremely nervous patients.

A comfort menu is presented to ensure you are relaxed and happy during treatment. Menu options include:

  • Listening to your favourite music on an iPod
  • Watching a DVD
  • Selecting preferred Room Temperature
  • Lip Balm
  • Tempura neck pillow
  • Snuggle blanket
  • Aromatherapy Oil
  • Nu Calm
  • IV Sedation

 Whatever your choice, we want to be sure you are relaxed and happy!